5 Ways Your Business Can Thrive During the Coronavirus Pandemic

It's crazy how quickly the world was turned on its head when the Coronavirus Pandemic hit the United States earlier this year.

Many companies, especially those in hospitality and foodservice, have been put out of commission, and those still surviving, are having to come up with new plans to stay afloat almost every week.

Can your business adapt to the changing environment?

Whether you run a mom-and-pop style business, a large corporation, a franchise, or a nonprofit, the business world has forever shifted because of the Coronavirus pandemic, and now is the time to adapt if you want to survive and thrive in the new business landscape. 

Owning a content strategy consultancy during this time has taught me five valuable lessons about the brands that are weathering the COVID-19 storm and potentially coming out of the pandemic more successful than they were before. Here are five things your company should be doing right now:

Get your products and services online.

If your website is out of date or is not correctly displaying what it is that you're selling, now is the time to make sure that your customers or clients can quickly and easily find your brand and discover what you can do for them -- without having to connect with you in person. 

Make sure your content is well written and easy to understand on your website and in your social media posts. And if you can, create a unique banner or landing page to explain to your target audience how they can engage with you in light of the current business climate. 

Fine-tune your brand messaging.

There is no time like the present to make sure that your overarching brand messaging is on point. Maybe you launched your business ten years ago and never got around to creating a tagline, or a concise boilerplate. Or perhaps you're just starting a biz, and are realizing that your messaging needs more clear direction. Wherever your company is in the business cycle, the significant shift that is happening in the business market place is causing all companies to rethink their position. What's your differentiator? If you can't answer that question in 30 seconds, then your brand likely needs a messaging overhaul.

Reformat your products or services.

Before the Coronavirus hit, the business world was already evolving at top speed, and then everything was at a stand-still.

Most leaders have wrapped their heads around the fact that reaching consumers may look different for a longer time than expected (see this, and this article). With this knowledge in mind, many business owners also realize that their products or services could use a refresh to be more valuable in a marketplace that is increasingly remote and online. 

If you haven't already, it's time to start thinking outside of what you know about your customers and your offerings. A few companies that are already jumping on the opportunity to adapt and evolve include, Trader Joe's (implementing new hours and capacity limits), 3M (adapting to making medical masks), and many others!

Go fully remote.

If you have employees, and your business is one that allows your staff to work at a computer, this is the moment to go fully remote. This solution may be a short term fix, but perhaps your team will find that working remotely (or partially remotely) works for the long term too! If you are looking to get your team into a remote environment that still keeps things connected, check out these two platforms (Basecamp or ProofHub).

Reconsider your business goals.

Not here to tell you what to do or when to do it, but if you feel that the new business scene is just not going to work with your current business, maybe it's time to reconsider your plan. If there's a means for you to pivot, or re-establish yourself and your offerings, excellent, but if not, can you change the course completely? Two great articles on the topic are below:

Advice for New Entrepreneurs Entering the COVID-19 Era

'Staying Nimble': How Small Businesses Can, and Do, Shift Gears

Regardless of how you are approaching your business practices and plans amid the COVID-19 pandemic, know that you are not alone. Many other leaders and business owners are looking for solutions, just like you, and you will find the right path forward—best of luck to you during this time.

Need a fresh look at your brand's marketing? Let's chat! 

6 Ways To Get Your Brand Out Of A Marketing Rut

6 Ways To Get Your Brand Out Of A Marketing Rut

If you work in any marketing role, you know that it’s easy to set goals, ambitious objectives and create campaigns at the beginning of the year, but then it can be like pulling teeth to get yourself, your team or your department to execute those ‘wonderfully inspired tasks.’ Am I right? So what do you do when your team (or one man/woman shop) gets into a rut?

Adventure out of your marketing rut!

First of all, cut yourself some slack. If you’re managing a team of marketers or doing it all yourself, I’m here to tell you and assure you that it’s hard! Staying motivated and overcoming roadblocks with marketing is a bitch. But, you can get it done. What you need are some real and fun tactics to take you and your team out of the DEADED RUT, and into the beautiful and shiny world of ‘well-oiled production team.’

Work on the achievable first

Be it setting up a meeting with another internal department, reaching out to vendors for a quote, establishing a timeline or any number of other things that can serve as a starting point, get moving and do it! Most of the time--at least based on our extensive research--getting into a rut with business goals or marketing efforts start when we get too ‘macro’ with our thinking and forget to look at the ‘small tasks’ that will eventually get us to our big goal, due date or campaign completion.

Delegate without dissecting

It may seem a bit backward to talk about delegation before some of the other vital elements of project execution, but we’ve learned that sometimes it takes assigning a task to someone else to get it done and make progress on a project. For example; we are a small marketing boutique, which means that everyone on our team has to be ON IT all the time. This style of business gives us lots of flexibility but also says we don’t have a lot of time to mull things over or brainstorm new ideas without having someone to keep us accountable--in fact, accountability is the most significant asset in the ‘marketing project execution’ process. If we get tasks out for a project or client deliverable, all the sudden stuff starts to happen! And we get sh*%t done.

Important Note: Micromanaging absolutely ruins the benefit of this tip. Maybe the person you delegate to will not execute the needed task in the exact way you would have (managers, I’m talking to you), but you need to hand over the reigns and trust their process. Otherwise, you are both doing double work, which let’s be honest, is just plain silly.

Map it out

If you or your team is having trouble establishing clear steps to get a big project, campaign or deliverable from A to Z, either sit down with your team or put someone in charge of timeline management, creating touch points for the project and mapping out the needs, responsible parties, and deliverables. Project mapping may seem like an obvious step, but in our experience, it’s a step that often overlooked, glossed over or ignored, ultimately causing a project to get help up in a crucial stage of execution. For more great tips on creating a project plan, timeline and map, read this blog from Lucidchart.

Brainstorm the big stuff

Funny as it may seem--especially with all of the seminars and team retreats out there these days--getting a team together to brainstorm big ideas or creative ways to develop and execute a marketing idea, doesn’t happen all that much. In our experience, often teams or clients have a hard idea of how a marketing project should get done, and just plug project players into spots. But, if a company owner or leader can take the time, and find the humility to allow their team to come up with plans to execute the BIG MARKETING GOALS together, often the outcome is that much better. This is also a great way to get out of a marketing rut with your team. Just get everyone in a room already! Ask them a few open-ended questions about the project or goal and see what happens. For more on how to correctly brainstorm with your team, read this blog from Harvard Business Review.

Be okay with the outcome

As we mentioned in the section on delegation, type-A-ers and micromanagers can have a difficult time allowing others to get the job done without constant supervision, but this only hurts you, your teammates and the outcome of the marketing project--especially if it requires creative thinking. Remember the age-old cliche, ‘if you love something, let it go’? For optimal performance, all managers must learn this lesson--some learn it the hard way. By holding the project, team or task to close, you do not allow for new ideas, alternate ways of doing something, and ultimately it breeds instability and apathy within your department or company. The exact outcome of your project may not be what you originally envisioned, but if you want to make progress and get out of a marketing rut, you need to let go and trust the process!

Reset or reboot

Once a project, campaign or tactic is complete, it’s easy to leave it and move on to the next shiny object. But, if you can create the time to go back through the steps, timeline and project history with your team, you’ll find learning lessons from mistakes made, team dynamics observed, and opportunities for future planning that would not be revealed if left and abandoned at the finish line. Just like a runner needs to review their races to see where they can improve, you and your team need to consider your process periodically to make sure each of you is growing. This can be done with a short survey or a post-project recap meeting. Either way, don’t skimp on this step. It will come back to bite your brand!

Need more advice, tips and or help with content strategy, marketing strategy and or project management for your company or team? Shoot us a message! We’d love to chat.

Create Your Social Media Content Strategy

Create Your Social Media Content Strategy

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Content without strategy is like pie without ice cream--just not right! Building a social content strategy for your business all starts with a social media roadmap. It’s short, it can be as simple as you make it, and it gives you something to follow to keep you on track to meet your business goals and maintain consistent with your marketing efforts.

Our CEO and founder, Elisabeth (Lis) Thomas lays out all the steps to create your own social content strategy in her book, ‘Social Media Strategy For Businesses’. Cutting through the online clutter and finding tangible tools to market your business on social media can be a chore -but it doesn’t need to be so difficult! We make it easy, and we’re willing to share with you how to get started today.

Get a sneak peak from chapter four of the newly published book, ‘Social Media Strategy for Businesses’ below and tune in each month for highlights of more chapters. And if you can’t wait that long in between each chapter highlights, you might want to go ahead and just buy the book now!

Excerpt from Chapter 4

“My company tries to keep our social media content strategies short and to the point. The document produced from the massive amount of data points in step one can then, in most cases, be dialed down to two or three pages.

What’s the benefit of this exercise? When a brand develops a logo and/or a website, a set of standards that results from that process is then used to maintain consistency for the company’s future marketing efforts. These elements are usually put into what’s called a brand standards guide. This way, any employee, vendor or partner working on marketing materials and communications for the brand knows what to use and how to use it.”

Let’s face it - All businesses could utilize social media in some way. To finish this chapter and read about more strategies, tactics and ways to market in our technological era,  click here.

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